We provide support during business hours, including weekends and out-of-hours when needed.

Client Support

Support for Existing Clients

This area is for existing Abersecure clients only. If your business is already onboarded, use the options below to raise a request or contact support. If you are contacting us for the first time, please use the Contact Us page and complete the enquiry form instead.

1

Create a Ticket

Use the support email address assigned to your company to create a ticket. This ensures your request is logged correctly and routed into the right support workflow with the details linked to your organisation.

2

Call Our Support Line

For immediate assistance, contact the main support line provided to your business. This allows you to speak directly with an engineer for active issues, troubleshooting, or time-sensitive requests.

01224 012666

3

Out of Hours Support

If you need assistance outside normal working hours, call the private out-of-hours number assigned to your company. This route is intended for urgent support situations that cannot wait until the next business day.

Details of the New User