We provide support during business hours, including weekends and out-of-hours when needed.

Privacy Policy

This page explains how personal information is collected, used, and protected when you visit this website or submit an enquiry. It outlines the types of data that may be processed, the reasons for processing, and the rights available to individuals under applicable data protection laws.

Who We Are

Abersecure provides IT support, cyber security, cloud, infrastructure, and related technical services to organisations in Aberdeen, Aberdeenshire, and surrounding areas.

This Privacy Policy explains how personal information is collected, used, and protected when you visit this website, submit an enquiry, or communicate with us through this website.

Website: https://abersecure.co.uk/
Contact email: [email protected]
Telephone: 01224 012666
Contact page: https://abersecure.co.uk/contact/

Last updated: [15 March 2026]

What Information We Collect

We may collect and process the following personal information when you use this website or contact us:

  • Name
  • Email address
  • Telephone number
  • Company name, where provided
  • Job title, where provided
  • Details contained in your message or enquiry
  • Technical and usage information relating to how this website is accessed and used

We only collect personal information that is relevant to your enquiry, our communications with you, or the operation, security, and improvement of this website.

How We Collect Your Information

We collect personal information directly from you when you:

  • Submit a contact form
  • Email us
  • Telephone us
  • Request information about our services
  • Interact with this website

We may also collect limited technical information automatically through cookies, analytics tools, and website security or performance systems, where these are in use.

How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries and requests
  • To provide information about services you have asked about
  • To communicate with you regarding a potential or existing business relationship
  • To maintain the security, availability, and performance of this website and related systems
  • To understand how visitors use the website and improve website content, usability, and performance
  • To keep appropriate business records and deal with legal, regulatory, or operational obligations

We do not sell personal information, and we do not use contact form submissions for unrelated marketing purposes.

Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information. The lawful basis we rely on depends on the reason we are using your information. The ICO requires organisations to decide their lawful bases before they start using personal data. Read ICO guidance on lawful basis.

We may rely on one or more of the following lawful bases:

  • Legitimate interests where it is necessary for us to respond to business enquiries, administer our website, protect our systems, or operate and improve our services, provided those interests are not overridden by your rights and interests.
  • Contract where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you or your organisation.
  • Legal obligation where we need to keep or use information to comply with legal or regulatory requirements.
  • Consent where consent is required, including for certain non-essential cookies or similar technologies.

Analytics and Website Usage Data

We may use website analytics and measurement tools to understand how visitors use this website, such as which pages are visited, how visitors arrive at the website, and how long users spend on certain pages. This helps us review performance, improve user experience, and refine website content.

Where analytics or similar technologies are non-essential, they should be subject to the appropriate consent requirements. The ICO states that consent is generally required for non-essential cookies and similar technologies under PECR. Read ICO cookie guidance.

Cookies

This website may use cookies and similar technologies for functionality, performance, security, and analytics.

Some cookies may be strictly necessary for the operation of the website. Other cookies, such as analytics cookies, may only be used where the appropriate consent has been obtained.

Further information about the cookies used on this website, how they work, and how you can manage your preferences is set out in our Cookie Policy.

Who We Share Information With

We do not sell or rent personal information to third parties.

We may share information only where necessary with trusted service providers who help us operate the website or deliver our services, such as:

  • Website hosting providers
  • Website maintenance or security providers
  • Analytics or performance tools used on the website
  • Professional advisers where required for legal or business purposes

Where third-party providers process personal information on our behalf, we expect them to handle it appropriately and only for the relevant purpose.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including to respond to enquiries, manage ongoing communications, provide services, maintain records, or comply with legal obligations.

If we do not have a fixed retention period for a particular type of information, we will determine retention by considering the nature of the enquiry, whether a business relationship exists or may reasonably continue, any legal or regulatory requirements, and whether the information is still necessary for the original purpose. The ICO says that if you do not have a specific retention period, you should explain the criteria used to decide retention. Read ICO guidance on privacy information.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While no method of transmission or storage can be guaranteed as completely secure, we take security seriously and aim to process information in a manner that is appropriate to the nature of the information involved.

International Transfers

We aim to use providers that handle information appropriately and lawfully. If personal information is processed outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place where required under applicable data protection law.

Your Data Protection Rights

Under UK data protection law, individuals have rights in relation to their personal information. Depending on the circumstances, these may include the right to:

  • Request access to personal information
  • Request correction of inaccurate or incomplete information
  • Request erasure of personal information
  • Request restriction of processing
  • Object to processing
  • Request the transfer of personal information in certain circumstances
  • Withdraw consent, where consent is the lawful basis relied on

The ICO states that privacy notices should explain the rights available to individuals and, where consent is relied on, the right to withdraw that consent. Read ICO guidance on privacy notices.

How To Exercise Your Rights

If you would like to exercise any of your rights, or have a question about how your personal information is used, please contact us using the details below.

Email: [email protected]
Telephone: 01224 012666
Contact page: https://abersecure.co.uk/contact/

Complaints

If you have concerns about how your personal information has been handled, please contact us first and we will try to address the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters. The ICO provides complaint guidance and contact routes on its website. Visit the ICO complaints page.

ICO website: https://ico.org.uk/
ICO helpline: 0303 123 1113

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, legal requirements, or the way personal information is handled. Any significant updates will be reflected on this page by updating the revision date shown above.